How to Issue a Partial Refund From the Merchant Portal

Partial Refunds are ideal for situations in which a customer orders multiple Items, and has decided to return only some of the Items. To issue a Partial Refund, click Transactions in the Navigation Menu and then select Transactions. Locate the Transaction you would like to Refund and select the View Summary Button, represented by a Chart Icon, to the left of the Transaction Number.

Note:

The Partial Refund feature will no longer be available in the Merchant Portal for application running the 6.15 app version and higher.

On the Transaction Summary Page, select the Refund Items Button.

Select the checkboxes next to the Items you would like to Refund, and select the Calculate Total Button.

Then, select the checkbox next to the Tender you would like to Refund the amount to, enter the amount to be refunded based on the Refund Total listed in the panel above, and then click the Refund Button.

Step by Step Summary:

1. Click Transactions in the Navigation Menu and then select Transactions
2. Locate the Transaction you would like to Refund and select the View Summary Button, represented by a Chart Icon, to the left of the Transaction Number
3. Select the Refund Items Button
4. Select the checkboxes next to the Items you would like to Refund, and click the Calculate Total Button
5. Select the checkbox next to the Tender you would like to Refund the amount to
6. Enter the amount to be refunded based on the Refund Total listed in the panel above
7. Select the Refund Button