How to Issue a Full Refund from the Merchant Portal

Full Refunds are used in situations where a customer is returning/redeeming all purchased Items or Services for full the full transaction amount. To issue a Full Refund, click Transactions in the Navigation Menu and then select Transactions. Locate the Transaction you would like to Refund and select the View Summary Button, represented by a Chart Icon, to the left of the Transaction Number.

Note:

The Full Refund feature will no longer be available in the Merchant Portal for application running the 6.15 app version and higher.

On the Transaction Summary Page, select the Full Refund Button.

A Confirmation Pop-Up will appear, If you are sure you would like to fully refund the Transaction, select OK.

Step by Step Summary:

1. Click Transactions in the Navigation Menu and then select Transactions
2. Locate the Transaction you would like to Refund and select the View Summary Button, represented by a Chart Icon, to the left of the Transaction Number
3. On the Transaction Summary Page, select the Full Refund Button
4. A Confirmation Pop-Up will appear, If you are sure you would like to fully refund the Transaction, select OK